Shipping & Return Policy
Delivery prices are as follows:
Orders under $129.99 a $9.94* delivery fee applies
Order over $130.00 and below $249.99 a $3.95* delivery fee applies
Orders over $250.00 will receive FREE Delivery* (Sydney, Brisbane, Melbourne & Adelaide Metro areas only)
*Some parts of Australia do not qualify for the free delivery service listed above, and may also incur additional freight charges, these charges will be calculated during checkout. If you have any issues with the freight calculator please do not hesitate to contact us.
You may return most new, unopened items within 14 days of delivery for a full refund,less shipping and handling fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
All postage and insurance costs are to be paid by the customer.we recommend that you return the product via Registered post or courier and that you pre pay all postage.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in Australia. Note that there are restrictions on some products,
Please note we are unable to ship to PO box
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. shipping estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.
We understand that it is not always possible for you to be home to accept a delivery. For your convenience, our couriers will deliver your package to your door without requiring a signature.
We make tens of thousands of deliveries per year and our 'Authority To Leave policy' has been widely embraced by our customers. If you feel its not safe, or ideal to leave a parcel on your front door or in your mail box please let us us know in the comments box upon check out.